Principal Customer Success Account Manager

**Overview**

A **Principal CSAM** is a senior customer success leader responsible for **driving strategic customer outcomes, accelerating cloud and AI adoption, and ensuring long-term customer health and value realization** across enterprise accounts. The role acts as the **trusted advisor to senior customer stakeholders** while orchestrating Microsoft’s full capabilities to deliver measurable business impact.

**Responsibilities**

**Strategic Customer Leadership:** Own the end-to-end customer success strategy, aligning Microsoft solutions to customer business priorities and driving executive engagement and trust.

**Customer Health & Value Realization:** Lead customer health, security, resiliency, and operational excellence while proactively preventing risks and managing critical situations.

**Consumption & Growth:** Drive Azure and AI consumption growth by identifying expansion opportunities, accelerating adoption, and ensuring deli...