Principal CRM and AI Integration Specialist

Job Title: Senior Zoho CRM Expert (AI, Integrations, Customization & BAU Support)

Experience:
8–10 Years
Job Type:
Full-time
Location:
Remote / Hybrid / On-site (as applicable)
Job Summary:
We are looking for a highly experienced

Senior Zoho CRM Expert

to lead CRM architecture, customization, integrations, and AI-enabled enhancements. The role involves designing scalable CRM solutions, managing complex API integrations, supporting BAU operations, and driving intelligent automation using AI technologies.
The ideal candidate will act as a

technical lead and solution architect

, ensuring the CRM ecosystem is robust, scalable, and aligned with business goals.
Key Responsibilities:
CRM Design & Customization
Lead end-to-end Zoho CRM architecture, design, and implementation
Customize CRM modules, layouts, workflows, blueprints, and validation rules
Develop advanced automation using

Zoho Deluge script...