Primary KYC Specialist

Responsibilities

• Manage the flow of incoming documents for primary user verification
• Process KYC documentation manually for clients
• Review verification results from third-party providers and make approval or escalation decisions
• Define required document sets for user verification
• Detect fraudulent activity in identity, payment, and residence documents
• Adhere to quality control standards and meet target SLAs
• Identify fraudulent activities and contribute to fraud prevention controls
• Advise clients on missing KYC documents and verification requirements
• Utilize CRM systems and identity verification platforms

Requirements

• Intermediate English proficiency or higher
• Ability to process large volumes of data quickly
• Ability to work within a rotating shift schedule
• Previous experience in customer care, onboarding, or customer experience
• Under...