Primary Contact Center Representative

Position Title: Primary Contact Center Representative

Reports To: Contact Center Supervisor

Location: Pittsburgh, PA (North Shore)

Must be available to work all shifts including 7:45-5, 9-6, 10-7 or 12-9 including 7:45-5 on weekends.

Must be reliable with minimal absences!

Must have high volume call center experience!! At least 2 years, recent

Mandatory overtime may be required based on business and training needs.

Position Overview

:This position is responsible for handling a high volume of inbound calls (100+ per day). Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform vario...