Premium Guest Recovery Lead

Etihad Airways seeks a Senior Supervisor to lead a premium recovery team delivering bespoke solutions for disrupted premium guests. You will coach controllers, ensure adherence to SLA, and drive outbound outreach to secure high-value customer retention.

In this role, you will collaborate with Revenue Management and NOC to mitigate overbooking impacts and oversee executive-case handling with senior leadership. A strong background in aviation operations and passenger rights is required.