Postnatal Spa Centre Manager

We are seeking a passionate and experienced Postnatal Spa Centre Manager to lead our postnatal wellness team and ensure the highest standards of service and operational excellence.

Key Responsibilities

• Oversee the daily operations and overall management of the Postnatal Spa Centre.
• Lead, coordinate and supervise postnatal therapists, customer service staff and administrative personnel.
• Ensure the centre maintains a clean, safe and welcoming environment in compliance with company standards and regulatory requirements.
• Monitor the implementation of Standard Operating Procedures (SOPs) and continuously improve operational processes.
• Welcome and assist new mothers and their families, ensuring a smooth and comfortable postnatal experience.
• Build strong relationships with residents and promptly address customer enquiries, feedback and service recovery.
• Handle customer complaints profession...