Porter

Purpose of the Role

To deliver exceptional and personalised guest experiences by providing professional concierge, porter, and lobby services while maintaining the highest standards of hospitality, presentation, and operational efficiency.

Key Responsibilities

• Guest Service Excellence
  
  Provide warm, personalised service by greeting guests, using their names whenever possible, anticipating needs, and ensuring all requests are handled promptly and professionally.

• Arrival & Departure Experience
  
  Coordinate luggage handling, room escorting, valet parking services (where applicable), and provide guests with information about hotel facilities, services, and local attractions.

• Concierge & Information Services
  
  Act as a knowledgeable hotel ambassador by assisting with tour bookings, transportation arr...