Policy Services Specialist — Shield

Prudential Singapore is seeking a detail‑oriented Policy Services professional to manage day‑to‑day customer change requests within the Shield function. You will handle client and policy level changes, payout approvals, and inquiries with accuracy and adherence to guidelines.

This role requires independent decision‑making on escalations, development of SOPs, and collaboration with Financial Consultants and the technology team to drive process improvements and first‑time resolution.