Policy Admin Senior Assistant

The Policy Admin Sr. Assistant provides administrative support to internal and external customers and ensures that customer transactions are done within turnaround time (TAT).

**Position Responsibilities:**

+ Handling of company initiated and client-initiated policy change requests such as preparation of documents and certifications, Review and preparation of reports, unit-linked related transactions, and others.
+ Deals with policyholders and agents (client interface—oral and listening skills necessary, and through correspondence) in response to various policy inquiries and other related transactions.
+ Able to give ready answers to inquiries on products, interest rates, policy values and other policy information.
+ Knows the processes and systems to be able to handle verification of details, responding to questions and clarifications.
+ Collaborates and liaises with other units to ensure the correct results of customer request within the agreed turn-arou...