PMO Manager

Responsibilities

• This is not a coordinator role. You will own the methodology, the tooling, the standards, and the accountability frameworks that govern how BuildOps delivers implementations across our enterprise customer base. If you have ever looked at a growing services organization and seen the gaps — inconsistent handoffs, no escalation playbook, churn that could have been prevented — this is the job that fixes that
• Define and maintain the implementation framework — phases, milestones, go/no-go criteria, and sign-off standards — for all customer segments (SMB, Mid-Market, Enterprise)
• Ensure methodology is documented, version-controlled, and consistently adopted across the delivery team
• Maintain a real-time view of all active implementations: stage, health score, risk flags, and projected go-live dates
• Produce weekly and monthly reporting for PS leadership and cross-functional stakeholders
• Build the tiered esca...