Vacancy Description
Responsibilities
- Respond and address customers' problems in a timely manner utilizing our support system.
- Support customer in a high quality, engaging, and empathetic 1:1 discussion.
- Troubleshoot technical issues if required.
- Utilize proprietary and external tools and resources to identify and resolve customers' inquiries.
- Provide feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Understand the technical back end and operations of our project.
- Improve and expand technical knowledge and familiarity with technical issues to better assist customer.
- Any other duties and responsibilities that may be assigned by the management, within your category of employment in the organization, and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
- Candidate m...
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