Vacancy Description
Responsibilities
- Provide daily support to our players via iMessage, Facebook Messenger, Intercom and emails.
- Develop an in-depth understanding of our game features, events, and player activities to deliver knowledgeable responses.
- Troubleshoot player issues and work closely with internal teams to resolve game-related problems.
- Maintain detailed documentation of player interactions and issues using our CRM.
- Act as the voice of our players, collecting their feedback and communicating it to relevant departments for continuous product improvement.
- Assist with onboarding new players, helping them learn the game and ensuring they understand our features.
- Identify playing patterns and player behavior through analytical tools, using insights to guide player interaction strategies.
- Collaborate with other teams to provide promotional offers and inform players about new game features and events.
- Develop guidelines and ...
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