Platform Solutions- Richardson- Vice President, Analytics & Reporting- 9848762

Job Duties: Vice President, Analytics & Reporting with Goldman Sachs Bank USA in Richardson, Texas. Participate in the complaints feedback loop process by sharing/collecting insights across stakeholders from product, advocacy and second line. Lead development of critical data infrastructure to support complaints reporting and analytics, by collaborating with product, operations and data engineering teams. Lead design, development and publishing of reporting dashboards (with drilldown) to support complaints workstream. Independently lead forums on complaints insights (such as marketing complaints forum), by working with stakeholders and creating presentation materials. Present the findings to senior leadership. Conduct deep dive analysis on complaints trends, insights and root causes by collating complaints data with customer profile data and product behavior data. Present insights and recommendations to senior leadership. Utilize advanced analytical techniques such as Text based ana...