Planner

Are you passionate about delivering excellent customer service and ensuring efficient resource management? LiveWest is looking for a dedicated Planner to join our dynamic team. As a Planner, you will play a crucial role in scheduling and coordinating repairs, ensuring our customers receive excellent service.

Key Responsibilities

• Efficient Scheduling: Plan responsive and planned works within the scheduling system to maximise resource use and achieve targets.
• Customer Liaison: Communicate with customers to inform them of appointment slots and expected work durations, ensuring transparency and satisfaction.
• Progress Monitoring: Track the progress of appointments and coordinate with operatives to ensure timely completion of tasks.
• Quality Communication: Collaborate with Supervisors to address any issues related to work quality, compliance, and timeliness.

Skills & Experience

• Customer Repair Experien...