Vacancy Description
Job Title: Customer Support Representative – Pharmacy Operations (Registered Pharmacy Technician)Job Description
This role supports pharmacy operations by serving as the primary point of contact for patients, clinicians, and clients via inbound and outbound calls. The Customer Support Representative schedules refill deliveries, assists with payment and insurance questions, and routes calls to appropriate clinical and operational staff to ensure timely and accurate prescription fulfillment. This position is ideal for a registered pharmacy technician in North Carolina who is enthusiastic, well-spoken, highly organized, and committed to delivering exceptional customer service in a hybrid work environment.
Responsibilities
+ Serve as the primary resource for inbound telephone calls related to non-clinical pharmacy inquiries, including general prescription status and financial information, to minimize workflow interruptions for clinical staff.
+ Handle both inbound a...
This role supports pharmacy operations by serving as the primary point of contact for patients, clinicians, and clients via inbound and outbound calls. The Customer Support Representative schedules refill deliveries, assists with payment and insurance questions, and routes calls to appropriate clinical and operational staff to ensure timely and accurate prescription fulfillment. This position is ideal for a registered pharmacy technician in North Carolina who is enthusiastic, well-spoken, highly organized, and committed to delivering exceptional customer service in a hybrid work environment.
Responsibilities
+ Serve as the primary resource for inbound telephone calls related to non-clinical pharmacy inquiries, including general prescription status and financial information, to minimize workflow interruptions for clinical staff.
+ Handle both inbound a...
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