Pharma Operations Clerk

Freightserve recruitment are looking for a Pharma Operator for a wide world Freight Forwarder based in the Slough, Berkshire area.

Duties:-

* Monitor and manage the Operations mailbox, ensuring all enquiries are responded to within agreed service levels.

* Maintain accurate and up-to-date shipment files and records in accordance with company procedures and compliance requirements.

* Support HMRC and Border Force audit requirements by ensuring all operational documentation is complete, accurate, and readily available.

* Investigate and resolve billing queries, discrepancies, and operational issues within agreed timeframes.

* Escalate operational exceptions, service failures, and customer issues to the Operations Manager where appropriate.

* Identify operational risks, service concerns, and improvement opportunities and communicate these to management.

* Support the Airfreight Operations team in ensuring shipments are ...