Pet Insurance Claims Oversight Manager

This position is based at Fortegra, reporting directly to the Senior Claims Director. The purpose of the role is to protect the integrity and reputation of Fortegra by ensuring Pet Insurance claims are managed efficiently, fairly, and in full compliance with policy terms and regulatory requirements. The successful candidate will ensure the delivery of exceptional customer outcomes while supporting the profitable growth of Fortegra's Pet Insurance portfolio across the UK, Europe, Australia, and New Zealand.

Qualifications

• Minimum 10 years' veterinary industry experience, including direct clinical or veterinary practice experience.
• Significant Pet Insurance claims handling and operational experience.
• Extensive experience reviewing and assessing veterinary claims, treatment plans, and associated costs.
• Experience conducting claims audits, file reviews, and quality assurance activities.
• Strong understanding of Pet Insura...