Personal Concierge – Luxury Boutique Hotel, Elora Ontario

About the Role

We are looking for a Personal Concierge who is committed to the elevated standards expected with us. This role involves not only performing traditional concierge duties but also engaging proactively with guests as part of our Personal Butler Program. You will be reaching out to guests before their stay to gather information about their preferences and needs. With this personalized information, you will create bespoke itineraries and offer tailored recommendations, ensuring that every guest’s experience is seamlessly curated.

It is the responsibility of the Personal Concierge to provide each guest with a tailored experience from the moment they arrive to the moment they leave. As a Personal Concierge, you are the brand ambassador of the Hotel. It is your role to ensure the smooth operation of the Hotel while delivering unparalleled service to every guest.

Key Duties & Responsibilities

• Reach out to the guests ahead of their stay t...