Personal Concierge at Waldorf Astoria Dubai International Financial Centre

Job Description

A Personal Concierge at Waldorf Astoria Dubai International Financial Centre, a Forbes Five‑Star luxury hotel, plays a pivotal role in delivering the legendary True Waldorf Service experience. As the primary point of contact for our guests from pre‑arrival through post‑departure, you will anticipate individual preferences, curate personalized experiences, and create memorable moments that reflect Waldorf Astoria’s commitment to luxury, elegance, and exceptional hospitality.

Responsibilities

• Review daily arrival reports for True Waldorf Service (TWS) guests and VIPs, prioritise room assignments, and coordinate room allocations with the Housekeeping team.
• Contact guests prior to arrival via email and telephone to confirm arrival details, understand preferences, and arrange personalised services and special requests.
• Confirm guest requests prior to arrival and communicate all relevant information to hotel department...