Permacon Customer Experience Manager Role

Drive excellence in customer service as the Customer Experience Manager for Permacon in Ontario. Oversee a team ensuring top-tier service in logistics and operations while fostering strong client relationships.
In this role based in Milton, you will lead a passionate team of Customer Experience Coordinators and Representatives across multiple locations in Southwestern Ontario. Your leadership will ensure that best practices are implemented effectively, enhancing customer interaction and operational efficiency.
Key Responsibilities:
• Oversee customer service quality and team performance
• Directly manage three Coordinators and additional team members
• Develop and launch Sales policies and customer service strategies
• Ensure collaboration with sales, production, and planning departments
• Coach and train the Customer Experience team for success
Requirements:
• College diploma or relevant experience required
• Minimum 5 years in Customer Service, 3 years a...