People Services Senior Generalist

Job Title

People Services Generalist

Location

KL

About The Job

At its core, this role is about actively managing, triaging, and resolving tickets end-to-end through ServiceNow (OneSupport) — owning each case from the moment it is received through to full resolution. The role handles a broad spectrum of complex P&C queries and employee inquiries across the SEA region, ensuring every ticket is accurately assessed, prioritized, and resolved with speed, precision, and a genuine commitment to employee satisfaction. Responsible for the control, monitoring, and correct execution of People Services core models, this is a dynamic, case‑management‑focused position where the quality of every interaction directly shapes the employee experience.

Key responsibilities include championing a self‑service culture across the organization, guiding and empowering employees to leverage OneSupport’s full capabilities, including its self‑service feat...