People Services & Projects Lead - Support Services Global Support Centre

ABOUT THE ROLE

In this newly created role, our People Services & Projects Lead will play a key role in shaping a seamless, consistent and digitally enabled people experience across Cotton On.

You’ll lead the evolution of our People Services model—designing and embedding smarter, simpler and more intuitive ways for our teams to access support. A big part of this is leveraging our HRIS / HCM platforms and digital tools to enable self-service, reduce friction, and create scalable solutions that support our global workforce.

You’ll partner closely across the People team, Technology and key business stakeholders to optimise systems, streamline processes and uplift service delivery. From improving how we use our people systems, to rolling out new tools and driving adoption, you’ll ensure our people experience is efficient, connected and future-ready.

This role blends service design, systems thinking and project delivery—with the opportunity to make a real impact o...