People Service Analyst (Temporal)

**Job Description**

**Key Responsibilities**

_Primary Focus: Resolving HR issues and performing complex HR tasks requiring base expertise and process understanding_

+ Handle HR cases requiring interpretation, judgment, and investigation with limited support of a defined roadmap
+ Partner with different areas to find solutions
+ Utilize available AI and technology tools to streamline work and get resolution more efficiently and effectively and quickly and independently learn new tools as they are added; serve as an AI-tool super user
+ Provide continuous feedback on escalation flow, knowledge accuracy, identify systemic issues and friction points and recommend process improvements

**Success Metrics**

+ Case resolution quality and outcomes
+ Employee satisfaction on cases
+ Friction reduction initiatives identified and implemented

**Other Qualifications**

+ Bachelor’s degree
+ 2-3 years of HR Experience, foc...