Pension Admin Assistant

We are looking to recruit a Pension Administration Assistant to join us at Avon Fire & Rescue Service!

As our Administration Assistant for the Pension Team you will provide essential support by handling day-to‑day administrative tasks, ensuring smooth operation and efficient management of pension‑related processes.

This role involves a high level of accuracy, confidentiality, and effective communication skills, making the post crucial to contributing to the delivery of an excellent Pensions service to members and employees.

Some of the things you will be doing

• Processing standard retirement paperwork, working in partnership with Payroll Services and the Pensions Administrator, to ensure timely completion in line with SLA/KPI agreements.
• Monitor and organise the pension mailbox, responding to routine queries in a timely and friendly manner and escalating complex issues to senior team members and Payroll Services when necessary.
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