PEGA - Senior Application Support Lead Analyst (7-10 Yrs)

Position Description:

We are seeking an experienced PEGA Application Support Lead Analyst with strong expertise in PEGA applications, SQL/Oracle databases, and production support operations. The ideal candidate will be responsible for incident management, problem resolution, release support, root cause analysis, and ensuring application stability in production environments. The candidate should possess excellent troubleshooting abilities, strong communication skills, and the ability to work independently in a fast-paced support environment.

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Your future duties and responsibilities:

• Provide L2 application support for PEGA-based applications in production environments.
• Manage incidents, service requests, and problem tickets to ensure timely resolution within SLA.
• Perform root cause analysis (RCA) and implement preventive measures to avoid recurring issues.
• Support production releases, deployments, an...