PEGA L3 Support Engineer

Own end-to-end resolution of L3 incidents via ServiceNow, including RCA and closure within SLA

Perform deep technical analysis across Pega, Spring Boot services, integrations, and database layers Utilize:

Splunk for log analysis, correlation, and triage

Dynatrace/DataDog for performance analysis and dependency mapping

Support and monitor:

Batch jobs, schedulers, queue processors, listeners, and application health