P&C Operations, Manager

The P&C Operations Manager is accountable for the day to day delivery of HR People Operations services within their defined region or service scope, ensuring stable, consistent, and efficient execution aligned to the global People Operations operating model. The role translates service strategy into operational delivery, leading teams to deliver through a tiered, service led model with strong focus on Tier 0 and Tier 1 performance, resolution quality, and demand containment. The P&C Shared Service Delivery Manager owns how services are delivered in practice, ensuring that work is resolved at the right tier, with clear ownership, minimal escalation, and consistently positive colleague experience. The role works closely with the Director, People Shared Services Delivery, acting as the primary layer through which service performance, discipline, and continuous improvement are delivered.

Responsibilities:

Manager Accountability Statement
This role is accou...