Payroll Help Desk Analyst

Job Description

Ford U.S. Payroll is seeking a detail-oriented and customer-focused payroll analyst to work at the Payroll Service Center based in Ford Mexico. Clear communication, strong focus on employee experience, and maintaining the privacy of sensitive financial and personal information are critical requirements.

Working within the Service Center environment, the analyst will handle high-volume data processing, collaborate with work partners in the resolution of complex pay discrepancies, and/or serve as a primary contact for employee payroll-related inquiries.

Responsibilities

Core Responsibilities

• Customer service: responding to payroll inquiries, resolving discrepancies, and assisting employees with payroll-related issues regarding paychecks, benefits, and deductions in a timely and effective manner.
• Data analysis: deep dive and provide analysis when needed for effective resolution of inquiries.