Patient Service Representative

Description

One of our clients, who delivers home health solutions, in partnership with payers and providers, is seeking remote patient service coordinators to join their growing team. Job Overview: The Patient Service Rep is responsible for reaching out to patients recently discharged from the hospital to schedule an initial assessment call with a Nurse Coach. The Patient Advocate is responsible for meeting and or exceeding weekly patient contact and engagement metrics. Monitors and supports clinicians to ensure service levels and requirements are met. The Patient Advocate will participate in the collection and documentation of all required data for end-to-end seamless care. This data generates reports and analysis to maintain the clinical program's goals. Job responsibilities: • Makes outbound calls to patients recently discharged from the hospital to schedule an initial assessment with the Nurse Coach. • Responsible for servicing patients making incoming calls with questions...