Vacancy Description
- Conduct financial counselling for inpatient admissions and transfers, including explanation of hospital charges, subsidies, and payment options.
- Assess patients for financial assistance schemes and facilitate appropriate referrals where required.
- Review, screen, and process patient referrals in accordance with established admission and readiness criteria.
- Coordinate patient admissions and transfers with referring institutions, clinicians, nurses, and internal stakeholders.
- Perform surveillance screening and escalate cases requiring clinical review to screening clinicians.
- Manage referral outcomes, admission documentation, and planned admissions using hospital systems (e.g. EPIC, NBS, eFC).
- Provide frontline customer service and handle admission, billing, and general enquiries from patients and next-of-kin.
- Process payments and support counter operations, including cash handling and administrative transactions. ...
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