Vacancy Description
TFP Fertility
We are one of the largest fertility service providers in Europe, operating IVF clinics and egg/sperm freezing banks in 6 countries. We are looking for a compassionate and professional Patient Care Executive to be the first point of contact for prospective patients.
The Role:
You will handle sensitive conversations about fertility and reproductive health, maintaining a friendly, patient-focused attitude. You’ll manage a high volume of inbound and outbound calls, emails, and webchats, booking appointments and offering solutions where needed. Your role also involves completing daily tasks, accurately processing transactions, and directing patient inquiries. You’ll assist with administrative duties such as registering patients for events, processing payments, and updating patient records.
Key Responsibilities:
We are one of the largest fertility service providers in Europe, operating IVF clinics and egg/sperm freezing banks in 6 countries. We are looking for a compassionate and professional Patient Care Executive to be the first point of contact for prospective patients.
The Role:
You will handle sensitive conversations about fertility and reproductive health, maintaining a friendly, patient-focused attitude. You’ll manage a high volume of inbound and outbound calls, emails, and webchats, booking appointments and offering solutions where needed. Your role also involves completing daily tasks, accurately processing transactions, and directing patient inquiries. You’ll assist with administrative duties such as registering patients for events, processing payments, and updating patient records.
Key Responsibilities:
- Respond to patient enquiries via phone, online chat, SMS and email
- Support patients through the booking proc...
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