Patient Relations Representative

These positions focus on providing excellent service and creating a welcoming, supportive environment for patients and their families. These roles aim to enhance the patient experience through visitor assistance, safe and comfortable patient transport, and ensuring other general comfort and other non-clinical needs are met during their stay.

Provide a channel through which patients can seek solutions to concerns and complaints. Coordinate complaint resolution between the patient or their legally authorized representative and the healthcare team, including clinicians and operational leaders, in response to complaints received via letter, website, in-person, or telephone. Complaints can be complex, requiring investigative work by the Patient Relations Representative. Many complaints may be emotionally charged, so demonstrating positive listening and genuine empathy is essential. This work requires attention to detail, professional-level written documentation, and correspondence ...