Patient Relations Executive - UAE Nationals

Provides the support necessary to ensure the registration process, and admission process in a manner that meets both internal and external customer needs and expectations. Serves as a receptionist, clerical assistant, cashier and interpreter for the unit. Ensures patients are registered on a timely basis.

Responsibilities

• Prioritizes tasks ensuring effective functioning of the area.
• Follows the chain of command in reporting incidents or concerns.
• Prioritizes workload and completes correspondence promptly.
• Provides information to prospective customers and hospital staff by answering all specific inquiries regarding patients’ queries.
• Ensures a safe working environment through strict compliance with Hospital Policy and Procedures regarding safety, infection and security.
• Answers phone calls politely and cordially.
• Registers new patients, make sure the pre-registration form is completed and signed and an appr...