Patient Relations Coord

Purpose:
Function as a liaison between patients/families and hospital to provide the following services: communication about patient rights and responsibilities, submission and resolution of patient complaints/grievances in order to improve patient satisfaction. Support clinical care and ancillary services by alleviating inconvenience, elevating spirits, resolve and accommodate the special needs of patients and their families/visitors.

Responsibilities:

+ Participate on committees related to family-centered care or service excellence.
+ Assist volunteer activities associated with the Patient Representative function.
+ Carry out requirements of complaint management policy and procedure.
+ Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their healthcare experience.
+ Participate in care conferences as a support person for family members, providing assistan...