Patient Registration Associate (Float)

May be entitled to translation/bilingual, shift or other wage premiums as governed by the applicable collective bargaining agreement. Please refer to the respective collective bargaining agreement for additional information on such wage premiums: https://www.lmpartnership.org/local-contracts.

Job Summary:

Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision. Makes members/patients and their needs a primary focus of ones actions; develops and sustains productive member/patient relationships. Greets each member with a smile, eye contact, proper tone and welcoming body language. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Builds rapport, cooperative relationships and displays appropriate empathy with members/patients. Considers how actions or plans will affect members; responds quickly to meet mem...