Patient Intake & Care Coordinator (Customer Service Representative)

We are seeking an experienced Intake Specialist to serve as the first point of contact for prospective patients. This role is ideal for someone who is highly organized, empathetic, and confident communicating with patients while guiding them through the consultation and treatment process.

The ideal candidate is a people-person who can build trust quickly, communicate with a professional communication style, and help patients feel supported throughout their journey.

Responsibilities

• Answer inbound calls, texts, and emails from prospective and existing patients
• Conduct patient intake and collect necessary information
• Verify insurance eligibility and explain next steps
• Schedule consultations and follow-up appointments
• Follow up with leads and patients to encourage appointment completion
• Educate patients on available treatment options
• Maintain accurate records within the CRM and trac...