Patient Experience Rep I - Ophthalmology (Needham & Worcester)

This position is onsite, each week will be splitting time between Worcester and Needham locations (2-3 days onsite at each location).

Position Summary:
The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services.

Key Responsibilities:

Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues

Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal