Vacancy Description
Responsibilities
- Welcome & greet patients and direct them appropriately to the relevant departments giving clear instructions.
- Provide hospital information and answer patient queries.
- Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
- Ensure patients have an overall good patient experience.
- Liaison between departments when required.
- Manage the reception and waiting areas.
- Handles telephone enquiries and directs queries accordingly.
- Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department.
- Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.
- Supports Continuous Quality Improvement and participates an...
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