Patient Experience Coordinator

This Isn't a Reception Job. Most clinic reception roles ask you to answer phones and check people in. This one asks you to own the entire patient experience — from the first phone call to the moment someone walks out of the door feeling genuinely looked after. At The MOLE Clinic, patients come to us at a vulnerable moment. They may have noticed something on their skin that worries them. They may have just been told they need a referral. The way you greet them, the way you speak to them, and the way you make them feel in that waiting room matters more than most people in most jobs will ever appreciate. We're looking for someone who gets that instinctively.

What You'll Actually Do

• • Face of the clinic: welcoming every patient warmly, offering refreshments, managing clinic flow, checking in on how their appointment went, and asking for Google reviews when the moment feels right.
• • Read the room: knowing when someone needs reassurance and when they just ...