Patient Customer Service Representative-Full Time- Day

*Description*
Summary:
Patient Customer Service Representative/Aide is responsible for providing exceptional customer service for all patients while facilitating patient flow. Acts as a liaison between insurance specialist, schedulers, clinicians and patients. Assists patients and therapists with preparation and provision of efficient therapy services.
Responsibilities:
* Serves as the initial point of contact for all patients, greeting and answering phones in a timely and professional manner, prioritizing and directing calls appropriately.
* Performs patient registration and scheduling for all patients.
* Collaborates with schedulers, insurance specialists and clinical staff to optimize scheduling and maximize patient volumes. Updates schedules to reflect patient arrival, cancel or no-show.
* Updates insurance information and communicates with insurance specialist to ensure proper billing and authorization.
* Receives and processes patient ...