Patient Care Country Expert — Lead, Train & Improve

Roche is seeking a Patient Care Country Expert to ensure a seamless, high-quality experience for customers across channels. You will resolve service requests, classify and track incidents, and follow up to guarantee satisfaction while supporting leaders with operational and country-specific topics.

Responsibilities include KPI analysis, staff coaching, process improvements, and maintaining knowledge bases. Strong communication and a proactive, flexible attitude are required to excel in this role.