Patient Admin Executive

Responsibilities

• Greet patients and direct them to appropriate departments; provide routine information about the hospital.
• Handle telephone inquiries from patients and forward information to the relevant doctor or nurse for callbacks.
• Manage appointments, including handling no‑shows, rescheduling, and confirmations.
• Register new patients and keep records of existing patients up to date.
• Provide information about medical insurance coverage and collect co‑payments based on insurance eligibility.
• Offer claim forms for reimbursement and assist patients in completing them.
• Facilitate daily cash collection, credit‑card slips, and cheque deposits at designated locations; process transactions accurately at the end of each shift in accordance with finance protocols.
• Maintain working knowledge of the Hospital Information System for appointment times, clinic durations, duty rosters, and booking procedures.