Patient Accounts Specialist

Responsibilities

• Review, monitor, and maintain patient accounts to ensure accuracy of billing, payments, adjustments, and balances.
• Follow up on outstanding patient balances and coordinate account resolution in a professional and timely manner.
• Verify patient billing information, insurance details, account notes, and payment records for completeness and accuracy.
• Communicate with patients, insurance representatives, and internal teams regarding account inquiries, billing concerns, payment status, and documentation requirements.
• Post payments, adjustments, and account updates in billing systems while maintaining proper records and confidentiality.
• Identify billing discrepancies, denied claims, underpayments, or account errors and elevate unresolved issues to the appropriate team member.
• Maintain updated patient account files and ensure all account activity is documented clearly and accurately.
• Su...