Patient Access Trainee - Earn While You Learn Program

The UVA Earn While You Learn Trainee Program provides structured coursework and paid on-the-job-training as a full-time, benefitted employee. ​ This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to answering patient and referring provider calls; appointment scheduling, visit registration, mastery of registration, billing/POS collections in multiple locations which include varying clinical demands as well as registration criteria, and interpretation of policies and procedures and requiring the use of independent judgment in a medical setting. Team members will address the various needs of the patient and family either in person or on the phone. Provide patients with tools in both paper and electronic format, which are needed by the clinical and revenue cycle teams to ensure their experience at UVA is optimal. Engages the patient/family in keeping them updated on various aspects of their visit.