Patient Access Associate Lead

Responsibilities:

• Review daily and monthly productivity metrics.

• Monitor associate performance

• Track collection performance regularly to remain on pace for the monthly goal

• Provide immediate coaching and follow-up for associates who are not meeting expectations.

• Complete all assigned leadership tasks daily without repeated reminders.

• Lead by example through punctuality, professionalism, accountability, and consistent follow-through.

Qualifications

• Experience in Patient Access, registration, insurance verification, or hospital admitting operations

• Working knowledge of inpatient verification workflows, documentation standards, and front-end revenue cycle processes

• Strong organizational, problem-solving, and time management skills

• Ability to monitor multiple workflows and priorit...