Parts & Service Coordinator

Key Responsibilities:

• Customer Service: Provide professional and courteous service, addressing customer concerns and offering tailored solutions.
• Troubleshooting & Problem Resolution: Diagnose truck equipment issues and collaborate with technicians for timely resolution.
• Service Recommendations: Offer detailed advice on repairs, maintenance, and upgrades for truck equipment and accessories.
• Appointment Coordination: Schedule and manage service appointments, ensuring efficiency and minimal wait times.
• Documentation & Record-Keeping: Maintain accurate records of customer interactions, service requests, and work performed.
• Pricing & Quoting: Provide transparent pricing estimates and explain cost breakdowns to customers.
• Customer Follow-Up: Ensure customer satisfaction by ...