Here’s what you’ll deliver:
Establish and maintain good relationships with customers and to exceed their expectations.
Maintain proper parts inventory levels.
Prepare an annual operating budget, goals and objectives for the Parts Department and monitor the department's performance.
Hire and train employees for the parts departments.
Work with assistant managers and supervisors to improve profitability and efficiency.
Knowledge of automotive systems.
Ensure that adequate staff is available to handle the expected customer demand.
Handle all customer complaints on a timely basis.
Create and maintain a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.
Work directly with customers and warranty clerks to administer warranty cla...