Partner Support Specialist

Description

Position at American First Finance Partner Support Specialist Join the Team at American First Finance as a Partner Support Specialist! The Partner Support Specialist (PSS) drives same‑store performance and utilization growth within an assigned merchant territory. Success is measured by increased program usage, strong merchant relationships, and consistent portfolio growth.Essential Duties & Responsibilities

Grow same‑store utilization and funded volume from existing merchant partners

Build and maintain strong, trust‑based merchant relationships

Deliver in‑store and virtual training to drive financing awareness and usage

Conduct regular store visits and outbound calls to support merchant performance

Ensure in‑store marketing is properly displayed and maintained

Respond quickly to merchant needs and coordinate solutions

Maintain accurate CRM activity and manage daily territory schedules