Part Time Guest Experience Specialist/Butler

The cornerstone of the Raffles experience, the Raffles Butler encompasses a spectrum of responsibilities from pre-arrival, arrival, in-stay, departure and post-stay arrangements for guests. Reporting to the Butler Manager/Head Butler/Director of Front Office, the role ensures that the highest level of hospitality and brand standards are delivered. As the primary curator of the guest journey, the Raffles Butler will act as the epicenter of the department, ensuring presence at all times, providing a seamless guest experience to all residents. Mainly responsible for meet and greet, arrival escort, hotel and room orientation and touching tables – integrating diverse operational functions into a cohesive experience. The role also involves porterage and delivery/pickup of guest luggage and the safekeeping and storage of guest belongings. A well-rounded and skillful individual, he or she possesses general understanding in front office, housekeeping and food & b...