Part Time Customer Service

Job Description

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five‑Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.

Essential Job Functions:

• Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats, and in person; communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills, and resolving conflict.
• Use all systems to manage the customer flow to deliver Five‑Star Customer Service experience.